Placing the 2FA at login ensures that all your personal and financial information held with FSM Global is only available after you have sufficiently verified your identity.

Note: We accept both Singapore and Foreign mobile numbers for Two Factor Authentication (2FA)

Step 1: Select your country code and enter the mobile number you would like the One-Time Passwords (OTPs) to be sent to.
Step 2: Click on the blue box, “Click to receive OTP via SMS” – to generate the One-Time Password (OTP)
Step 3: Enter the OTP as instructed to finalise and confirm the registration on the mobile number.

After successfully registering your mobile number, you will be brought to the confirmation page.

If you do not receive your OTP, please click on ‘Resend OTP’ to trigger a second OTP to be sent to you. Key in the OTP in the space provided.

After verifying your identity using the Two Factor Authentication (2FA) process, you will be able to access your FSM Global account as usual.

With Digital Token
Please login using the Digital Token, and go to Account Settings > FSM Digital Token (2FA OTP)

Do note that the sending and delivery of SMS text messages may be setup differently by the various mobile service providers in each country. For some countries such as Korea and Japan, there may be an incompatible telecommunications infrastructure. Please check with your mobile service provider to ensure that you are able to receive SMS text messages when you are overseas.

If you are using global roaming service while overseas, you will need to check with your mobile service provider if there are any charges for receiving the SMS OTP.

• The OTP sent to you should contains 6 numbers only. Please check and ensure that you have entered the OTP correctly.
• Your OTP will only be valid for 2 minutes after which it will expire. If your OTP has expired, you will need to request for a new OTP to be sent to you by clicking the “Resend OTP” button.

If you are still unable to receive your SMS OTP at your current mobile number registered with us, it could be due to the following reasons:
 

• Temporary network congestion or system maintenance
• Out of mobile coverage or full SMS inbox
• SMS filtered as spam by a security app — please mark OTPs as safe
• Overseas network incompatibility (e.g. Japan, Korea)
• Recent change in mobile service provider while keeping the same number