Protecting yourself online

Adopt best practices to safeguard your password

Do not click on links or attachments from unknown sources

Do not save and store your password

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Phishing Scam

Phishing (pronounced ‘fishing’):

An act or attempt to scam the user

Victims would key in their online username and password into a fake website or app

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Spyware or Malware

Unauthorised software that gathers and reports information about a user without your knowledge or consent

Typically disguised as a hidden software program

Stay vigilant and do regular checks on your phone or computer

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Two-Factor Authentication (2FA)

Avoid SMS fraud from unauthorised sources

Receive instant 2FA login alert

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How to assess the legitimacy of calls, emails and text messages from FSM Global

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FSM’s Email Address

All official emails from FSM Global will be sent from addresses ending with “@fsmglobal.sg”.

They will not be sent from personal email accounts such as Hotmail, Gmail, or other unfamiliar email domains.

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Our new URL is FSM.Global

As we transition from Fundsupermart.com, FSMOne.com to FSM Global, you may see a mix of branding across our communications, including different logos and references to FSMOne.com.

During this period:

  • Official emails will continue to be sent from our verified domain: @fsmglobal.sg
  • You may see either FSMOne or FSM Global branding in email logos and content
  • This is part of our ongoing brand transition and does not affect the authenticity of the communication
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Do not share your personal details

Never disclose your login ID, password or OTPs, or enter them on unverified webpages. We may only ask you to read out an OTP when you call our official hotline or dealing line to verify your identity or request.

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Unexpected prizes

We also do not initiate any text messages asking you to claim a prize or to do a survey.

Note: FSM Global conducts an annual customer satisfaction survey which will be sent via our official email.

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SMS from FSM Global

We do not include links in SMS. For OTP usage, our registered SMS Sender ID is 【FSMOne】. +86 numbers will receive 【奕丰财富】or【美科鸿霆】.

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No Automated Voice Calls

We do not initiate automated voice calls and our primary language of communication is English.

FSM Global Online Security

What to do if you’ve been a victim of fraud

Lodge a police report if you suspect you are a victim of a scam.

Report any suspicious text message to ScamAlert.sg to learn more about scams and how to avoid falling prey to them.
Your report matters. It helps stop scams and alert people about them.

FSM Global Online Security

If you’re ever in doubt

Call our hotline directly at:

+65 6557 2853

Official FSM Global Social Media Channels

Ensure that you are following official FSM Global accounts on social media and avoid providing sensitive/personal information to unverified or dubious social media accounts.

Recent Security Scams & Frauds

Stay updated on the latest security news. FSM Global is aware that some people or organisations may try to mislead the public with false claims. This page shows the latest cases that have been reported to us. If you believe you are the victim of such a fraud, or suspect someone has been impersonating a representative of iFAST or FSM Global, please contact us immediately at clienthelp@fsmglobal.sg and report the case to the Singapore Police Force.

The list would be updated from time to time to include new entries.

Alleged Name Used in the ScamType of the Scam & HyperlinkFraudulent Website Address (If applicable)
Fraudulent iFAST Global Bank Press Release Phishing Scam

Fraudulent news releases links:
Yahoo
Kingnewswire

https[:]//ifast[.]etf/club/ https[:]//ifastetf[.]info
Scams impersonating staff & traders from iFAST / FSMOne

Impersonation Scam

Via Messaging Apps (e.g. WhatsApp, Telegram, WeChat)
Scams targeting SingPass users

Phishing Scam

http[:]//c[.]mytel-smxz[.]top/singpass/ http[:]//c[.]grsehse[.]xyz/singpass/
Scams involving Fraudulent iFAST Mobile app

Phishing Scam

http[:]//Rfsa[.]xyz/down/

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